Refund Policy

Refund Policy

REM & CO

Effective Date: 1/10/2025

At REM & CO, we take pride in the quality and care behind every comfort-core product. Please read our returns and refunds policy carefully before making a purchase.

Returns

We accept returns for faulty or damaged items only. To be eligible, you must notify us within 7 days of receiving your order by emailing info@remandco.com.au with your order number and clear photos of the issue.

Items must be:

•  Unused and in original condition

•  Returned within 14 days of approval

We do not accept returns for change of mind.

Refunds

If your return is approved, we will issue a refund to your original payment method. Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

We do not offer refunds for:

•  Change of mind

•  Sale items

•  Delays caused by shipping carriers

Exchanges

We do not offer exchanges at this time. If your item is faulty, please follow the return process above.

Contact

For any questions or concerns, please contact us at info@remandcom.com.au We’re here to help.